Banfield Pet Hospital at 3845 Marketplace Drive Northwest in Rochester, Minnesota

Customer Reviews about Banfield Pet Hospital

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  PLEASE READ THIS BEFORE YOU TAKE YOUR PET HERE!! The first time we took our new puppy to the store we were bombarded with information about the "wellness plan" I needed time to process everything and took the pamphlet home to review. For my dog it would be about 60 dollars then 20 every month after that for complete vaccinations, various tests- a bunch of preventative things and free office visits! As many as i wanted! After checking around, that sounded like the deal of a lifetime. I may be low income but I want the best I can get for my animals. We went back to get her in for an appointment and I ended up talking to a lady that was very snippy. I asked about the health insurance for dogs and she snapped, "it's not health insurance! It's a wellness plan!" Jeez sorry for making the mistake of using the wrong word. We got our puppy scheduled after about 30 minutes of waiting in line. I didn't mind, we talked pets with everyone waiting in line. But right before I left this morning, I did a quick search on the internet for reviews. just to be sure. I usually always research fully.. this time I had just been swept away with how good everything sounded. I am so glad I looked up the reviews. Hundreds of people having mostly the same problems! From small things like "The staff just seem to be up selling every vet visit." To huge things like alleged pet death caused by the "vets" Also it's nearly impossible to cancel once you sign up, or face huge bills! It's as absolute money trap. I am appalled I ALMOST took my pet there. We are low income so we will be taking our baby puppy to MNSNAP. It's a charity run by real vetrenarians that volunteer. This isn't an ad for them, they are a truly low cost solution for people that need help getting vaccines and spay/ neuter surgeries for their pets. BE INFORMED PEOPLE. DO YOUR RESEARCH. DON'T TAKE MY WORD FOR IT.
  March 18, 2017

  by Jo Froglegs
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  Way more expensive then any other vet, front desk employee was very nice and friendly, vet & tech, not so much. The hours are great but again WAY TOO EXPENSIVE, check elsewhere..
  January 13, 2017

  by Cheyennea Binondo

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Today: 07:00 am — 07:00 pm

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About Banfield Pet Hospital in Rochester